BDCrown Privacy Policy — Your Information Is Safe With Us

BDCrown (bdcrown.best) is an online gaming and betting platform serving users in Bangladesh. We believe every member's personal information is a valuable asset — and protecting that asset is our responsibility.

This Privacy Policy applies to BDCrown's website, mobile app, and all related services. It takes effect the moment you register, log in, or use any of our services. Continued use of the platform constitutes your acceptance of this Policy.

This policy may be updated from time to time. Members will be notified of significant changes via notification or email. The latest version will always be available on this page.

BDCrown collects information from members at various stages. This data falls into two categories — what you provide directly, and what is collected automatically.

Information You Provide Directly:

• At registration — mobile number, username, and password.
• During KYC verification — national ID number, date of birth, and address.
• At the time of payment — mobile banking number (bKash, Nagad, Rocket).
• When contacting support — your messages and communication history.

Automatically Collected Information:

• Device information — device model, operating system, and browser type.
• Network information — IP address and Internet Service Provider.
• Usage data — which games you played, how long, and which pages you visited.
• Transaction history — deposit, withdrawal, and betting records.
• Cookies & session data — login status and preferences.

BDCrown uses collected data only for specific, legitimate purposes. We never gather unnecessary information, and we never use data beyond its defined purpose.

BDCrown may occasionally send members SMS or notifications about new offers and updates. You can opt out of these marketing communications at any time through your profile settings.

BDCrown uses industry-leading technology to protect member data. Security is enforced at every level to ensure that information never reaches any unauthorized party.

• 256-Bit SSL Encryption: All data exchanged between the website, app, and your device is fully encrypted — even if intercepted, it cannot be read.
• Two-Factor Authentication (2FA): OTP verification at login — knowing your password alone is not enough to access your account.
• Encrypted Database: Stored data is kept in encrypted form — even direct server access cannot expose it.
• Anti-Fraud System: Unusual activity is detected and blocked in real time.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Access Control: Only authorized personnel are permitted to access specific user information.

Data is generally retained for as long as your account is active and for a legally defined period after closure. Data associated with inactive accounts is deleted after a set period.

BDCrown may share certain data with relevant parties in limited, specific circumstances. The reason is clear in every case:

• Payment Processor: Only the minimum necessary information is shared with bKash, Nagad, and Rocket to process transactions. This data is protected under their respective privacy policies.
• Legal Authorities: We may be legally required to disclose information in response to a court order or a lawful request from a government authority. Where possible, we will notify the member in advance.
• Anti-Fraud Organizations: Reporting suspected money laundering or fraud to the relevant regulatory authorities is a legal obligation.
• Technology Partners: We work with certain technology service providers to operate the platform — all under strict confidentiality agreements.

Outside of the above circumstances, your information is never shared without your explicit consent.

BDCrown's website and app use cookies — small text files stored on your device that help make your browsing experience smoother and more personalized.

Types of cookies BDCrown uses:

• Essential Cookies: To maintain your login state and keep your session active. The platform cannot function properly without these.
• Preference Cookies: To remember your language preference and interface settings.
• Analytics Cookies: To understand which pages are visited most and where issues arise. This data is anonymous and aggregated.
• Security Cookies: To detect fraudulent login attempts and suspicious activity.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent login and certain features from working properly.

BDCrown's app uses local storage and session tokens in place of cookies — the same principles apply.

Every BDCrown member has important rights regarding their own data. To exercise any of these rights, please contact our support team.

If a minor registers on BDCrown and we are notified, that account and all associated data will be deleted immediately. Parents and guardians should remain vigilant and contact support if they have any concerns.

BDCrown has technical measures in place to verify age at registration and will confirm age through identity documents when required.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. BDCrown will make every effort to respond to all complaints within a reasonable timeframe.

• Email: support@bdcrown.best
• Live Chat: 24/7 in Bangla via website or app
• Response Time: Email responses typically within 24 hours; live chat is instant

Requests to delete or export your data will be processed after identity verification — this is purely for your protection.